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Privacy Policy

A legal disclaimer

We take your privacy seriously and will do everything within our power to ensure that your information remains your own.

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Last Updated: March 2026

 

Kasumii  Sauna and Ice Bath ("we," "us," or "our") is committed to protecting the privacy of our clients and users ("you"). This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988.

1. Information We Collect

We collect personal information to provide our services, ensure safety, and improve your experience. This includes: 

  • Contact Information: Name, email address, phone number, and address.

  • Booking Details: Appointment dates, times, and service history.

  • Health and Safety Data (Sensitive Information): Information collected through intake forms, such as health conditions, pregnancy status, or medical history relevant to sauna ice bath use.

  • Payment Information: Credit card details or billing information (processed through trusted third-party providers).

  • Digital Data: IP address, website usage data, and cookie information.

  • Media: Photos or videos (only taken with your express consent). 

2. How We Collect Information

We collect information directly from you when you:

  • Book a session online, over the phone, or in person.

  • Fill out membership, registration, or health waiver forms.

  • Visit our website or interact with our social media.

  • Communicate with us via email or phone. 

3. Use of Your Information

We use your information to:

  • Provide Services: Manage bookings, memberships, and facility access.

  • Ensure Safety: Assess your suitability for using the sauna or ice bath facility.

  • Process Payments: Complete transactions securely.

  • Marketing: Send newsletters, promotional offers, or updates (only with your consent).

  • Internal Analysis: Improve our website and services.

  • Legal Compliance: Meet legal and insurance obligations. 

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with: 

  • Trusted Service Providers: Third-party providers such as booking platforms (e.g.,Wix), payment processors (e.g., Stripe), and email platforms (e.g., Mailchimp).

  • Law Enforcement: When required by law or to protect our rights. 

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, or alteration. We use secure servers and industry-standard security measures (e.g., SSL encryption). While we strive to protect your data, no method of transmission over the internet is 100% secure. 

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. 

7. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct or update inaccurate information.

  • Deletion: Request that we delete your personal information (subject to legal obligations).

  • Opt-Out: Unsubscribe from marketing communications at any time. 

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website. 

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